Customer Service /
Patient Support Specialist
Basic Objectives:
To be the first point of contact for patient needs and ensure their questions and concerns are addressed within 24 hours.
Duties & Responsibilities:
- Manage 30+ calls, emails, and chats per day
- Provide pre-visit instructions
- Resolve patient concerns or escalate appropriately
Requirements:
- » Customer service background
- » Familiarity with healthcare settings
KPIS:
| KPI | What Does This Measure? |
|---|---|
| First Response Time | Customer experience |
| Issue Resolution Rate | Effectiveness |
