Patient Collections
Specialist
Basic Objectives:
To reduce outstanding balances by proactively engaging with patients and organizing manageable payment solutions.
Duties & Responsibilities:
- Contact 10–15 patients daily
- Arrange payment plans
- Log communications in system
Desired Outcomes:
- » Lower aging accounts receivable
- » Improved patient communication and compliance
KPIS:
| KPI | What Does This Measure? |
|---|---|
| Follow-Up Rate | Accountability |
| Collected Balances | Financial impact |
| Payment Plan Compliance | Communication |
