Patient Scheduling /
Front Desk Coordinator
Basic Objectives:
To facilitate a seamless and professional front desk experience including answering calls, managing the calendar, and scheduling appointments efficiently.
Duties & Responsibilities:
- Schedule/reschedule patient appointments
- Confirm all next-day appointments
- Respond to patient inquiries within 1 hour during business hours
- Handle approximately 60+ calls per day
- Maintain up-to-date calendar and EMR records
Desired Outcomes:
- » Patients scheduled without delay or confusion
- » Minimal missed or canceled appointments
- » Timely communication with patients
KPIS:
| KPI | What Does This Measure? |
|---|---|
| Calls Answered Promptly | Responsiveness |
| Daily Scheduling Volume | Efficiency |
| Patient Satisfaction | Service quality |
| Missed Appointment Rate | Effectiveness |
| Calls Answered Promptly | Responsiveness |
